Q)Custom jeans: thats a unique servce - I bet it will cost a lot!?
(A) We don`t think so: with prices per pair from £49.99 and your jeans manufacturered especially for you from the highest quality fabrics, this is a lot cheaper than many designer or high street retailers would charge for `off the rack` items.

Q) Getting the jeans to me: how much is it going to cost me?
A) Shipping is at £7.99 per item, this covers the shipping from the taylors and to you.  

Q) How long does it take for me to receive my order once it`s placed?
A) We state that you should receive your jeans within 3-4 weeks. We fully expect to get it to you closer to the 3 week mark, but the order volume we receive can push that date back accordingly.

Q) Once I fill in my choices and measurements for my order, will I have to do everything again the next time I order?
A) No. The details of your last order and your measurements are all saved in your profile. You can simply pull them up and re-order your products again if you wish.

Q) So when I place an order, I just wait and see when it arrives?
A) Absolutely not! We will be emailing you updates during the major benchmarks of your order production so that you will have a running tab on what`s happening with your order and a better feel for when it will be shipped to you. Once it is shipped, you will receive your tracking number via email and can track your shipment once it has been posted.

Q) Can I make a change to my order once placed?
A) No (not really). You are contracting us to create a custom made garment, and once those wheels start turning, they`re difficult to stop. If you had just placed an order and sent it in and then want to make changes within hours of the original order, we can do what we can to accommodate you. However, there are no guarantees we can make the change before it`s too late. That is why we go to great lengths to make sure you have a great idea of exactly what you are ordering.

Q) Can I put my own name on the back of the jeans like a brand?
A) Not at this time.

Q) How concerned is Jean Master about the environment and labor laws?
A) Extremely concerned! We visit all manufacturing facilities on a scheduled and spot-check basis, ensuring that all labor laws are being 100% followed. We also make sure that the facilities have the highest standards of water reclamation to ensure that waste is not put back into the environment frivolously. Lastly, we have signed vendor compliance manuals in place that clearly state all guidelines, commitments, and restrictions in regards to environmental and labor law concerns.

Q) How do I know my Jean Master jeans are quality-made?
A) Your Jean Master order will be confirmed, cut, sewn, and treated by a large group of professionals who look after your product from first receipt of the order until it ships out. We also employ an outside firm to audit each jean while it is going through the manufacturing process to ensure that your jeans are made to the highest standards and exactly the way you expect them. We will not send out your jeans until we are 100% satisfied that those jeans reflect exactly what you expect per your order.

Q) How do I care for my jeans?
A) Each pair of jeans is different, and will have a care label inside for you to follow that`s best for that particular garment.

Q) How can I be sure the jeans I order are current with today`s trends?
A) We employ the intellectual data of various top-flight fashion consultants who have a finger on the pulse of today`s trends. We use their suggestions and foresight to make sure that the options we have on the site are up-to-date and progressive as possible. We strive to have a range of options that allow our customers to be as classic, mainstream, or cutting-edge as they wish.

Q) What if I receive my jeans and for some reason I`m not satisfied?
A) Our goal is 100% satisfaction for our customers. Please refer to our Returns policy here for greater detail on how our returns process works.